Product

Lead Your Digital Service, Support and Sales Teams to Success


BumpYard lets your agents personalize interaction with your customers through any service channel from a single smart inbox, without compromising each channel's native features.

Unlike standard CRM and ticketing solutions, BumpYard's smart inbox represents a brand new holistic approach to customer communications, allowing agents to serve their customers in a much more natural and collaborative way, as well as enabling them to handle 3 times as many inquiries!


AGENT ROUTING AS IT SHOULD'VE BEEN IN THE DIGITAL ERA


  • Smart routing/workflow built to maximize your agents work and keep your customers and agents happy


  • No more spaghetti Queue management


  • Smart Auto-assign conversations - assign by agent skills, SLA, load balancing and more.


  • Give your VIP customers a personalized agent!


TEAMWORK WORKFLOW


  • Consult with your company's experts in real-time - Using our fun & productive Internal Messanger(IM) for fast conversations between your agents.

  • Forward conversations to users in or out of your organization that are not working with BumpYard and manage their responses as part of the processing flow.

APPS/ADD-ONS


Complete apps suite for your customers including Customer Service app for your web-site/facebook page/mobile app, Chat app and more...

All of our apps are completely mobile friendly And you can connect your own website and apps to BumpYard!

INSIGHTS & ANALYTICS


Gain Control with a Comprehensive Reporting System


With our insights system, you can manage any aspect of your customer communications.
You oversee all your useful data from all channels such as topics of conversations, SLA, different criteria's to evaluate representatives’ performance, and much more.




CRM Integration & Security


Completly open platform


We are commited to build an open platfrom that can be easily extended and integrate into for all your needs.
We all know how complex integrating different products can be. As if chats and email weren’t demanding enough, Facebook and other social media present even greater challenges.
So we do all the work to ensure that you enjoy seamless, easy and fast integration.
This includes a fully functional list of digital media in your CRM, plus documentation of every interaction and any open tickets in each customer‘s profile.
And the real beauty is that your CRM is auto-updated when new media/channel is added, with no additional work on your part.

Interested in integrating with your Avaya, Cisco (or other) contact center instead of your CRM?
We can do that too. Get our real-time API and you get a long list of channels that will automatically be added to your contact center work environment.


Security


BumpYard maintains vast amounts of information so we guarantee our customers Enterprise grade, bulletproof security.
Including some features like auto discard of sensitive information, IP block white list, media filtering, flexible deployment models(cloud, private cloud, on premise - your own LAN or DMZ), and much more